Return Policy

RETURNS FROM ORDERS WITH A UK DELIVERY ADDRESS

We trust you'll be thrilled with your order. However, if for any reason

you're not satisfied, we are pleased to offer a refund, exchange, or

replacement if returned within 28 working days, in its original unopened

and unused condition. We reserve the right to decline an exchange or

refund if items are non-saleable.

Please contact thepuristorganicskincare@gmail.com for assistance with

your return.

RETURNS FROM THE UK – RETURN PRODUCTS BY TRACKABLE COURIER OR

ROYAL MAIL RECORDED DELIVERY

Returns by post may take up to 14 working days to process. For refunds,

The Purist will reimburse you using your original payment method. Kindly

indicate the reason for the return and whether you require an exchange or

refund. Always include your contact information in case we need to reach

you regarding your return.

Once processed, our Returns Department will contact you by email. Please

note, it may take 3 to 5 working days for a refund payment to appear on

your credit card statement after processing. If you haven't heard from us

after sending your parcel back, please contact us at

FAQ

What if the item is faulty?

We're disappointed if you receive a faulty item. If identified within 20 days

of purchase, we will replace the product at no cost. Please inform us of the

fault so we can ensure other items are unaffected. We'll refund any

postage on a faulty item and cover the recorded delivery postage.

Can I return a gift?

Gifts can be returned for an exchange or gift card with a gift receipt as

proof of purchase. Refunds are only applicable to the original credit or

debit card used for the purchase.

Can I cancel my order?

You have the legal right to cancel your order within 14 working days of

receipt. Send us a notice of cancellation via email to

and return the items in their original

unopened and unused condition.

How long will it take to respond to my query?

We aim to respond within 2 working days and resolve all issues within 14

working days.